Credits are digital goods delivered to your account immediately. That does not mean you are stuck with them. This page explains exactly when you get your money back and when you do not.
If you have not used the credits, you can have your money back within 14 days of purchase. No reason required.
Email us with your order number and we will refund the unused portion in full to the payment method you used. If you have used part of a package, we refund the unused part at the price you actually paid per credit.
If a task fails, the credits are returned to your balance automatically. You do not need to contact us, and you do not need to notice. If you ever see credits deducted for a task that shows as failed and they have not come back, that is a bug — tell us and we will fix it and return them.
AI output is not deterministic and some photos process badly. If a completed result is unusable, contact us within 7 days with the task id and we will do one of the following, at your choice:
We would rather return your credits than argue about whether a photo is good enough. There is no quota on this, but repeated claims across a large number of tasks may be reviewed.
Credits themselves never expire, so there is no situation where you lose them by waiting.
Email liangleo530@gmail.com from your registered address, including:
We reply within 2 business days. Approved refunds are sent back through the original payment channel — PayPal or Payoneer — and normally arrive within 5 to 10 business days, depending on the processor and your bank.
Refunds are issued in US dollars. If your card or account is in another currency, the amount you receive may differ slightly from the amount you paid because of exchange rate movement and any fee your own bank charges. That difference is outside our control.
Please contact us before opening a dispute with your bank or PayPal. A chargeback costs us a fee and freezes the account while it is investigated, and in almost every case we would simply have refunded you. If you open a dispute without contacting us, we may suspend the account until it is resolved.
If we stop operating the Service, we will refund all unused credits to every account holder. This is stated in Section 13 of the Terms of Service and we mean it.
Nothing on this page limits any mandatory consumer right you have under the law of the country where you live. Where local law gives you a stronger remedy than this policy, that law applies.
Email liangleo530@gmail.com.
